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Which data sources are required for the dashboard?
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You can choose to include as many or as few sources as you like, and it's no problem to leave out sources which may be unavailable for whatever reason. Of course, a wider range of data sources will mean more dashboard functionality. We already handle a huge range of data for over 20 different publishers worldwide, including subscriptions, sales, usage, denials, author submissions, members, pay per view purchases, e-alert signups & more.
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How is data loaded into the dashboard?
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We strive to make it as easy as possible to supply data, and we'll handle the entire loading & linking process for you. We can collect COUNTER usage reports via SUSHI & author/submissions data from the ScholarOne API. We also handle lots of data supplied as plain old CSV files or Excel spreadsheets. We already process data from over 20 different publishers hosting with Atypon, HighWire, Silverchair & Ingenta, so rest assured we'll be able to get your data loaded up.
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Which types of publisher do you work with?
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We work primarily with academic journal / book / database publishers. Please feel free to get in touch to discuss your particular requirements.
We work with publisher data relating to journals, books, e-books, databases, or any combination of those.
You certainly don't need to include all of those different content types to create really insightful dashboards.
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How is the source data cleaned & linked?
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We'll take care of linking everything together, and we don't require publishers to supply 'polished' data. Every setup includes - as standard - full integration with either Ringgold or ROR to help to clean & dedupe your institutional data. And if you also choose to include individual contacts (e.g. authors, customers, members) we can automatically connect those up to their parent institutions too.
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Is there anything to install?
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No. The service is fully web-based, and works with all modern browsers on PC, Mac & iPad.
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How much does it cost?
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The service is competitively priced, depending on the volume of source data going into the dashboards. There are no limits on how many of your staff can use the service, and we don't apply "per seat" pricing. Please get in touch to request a quote.
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How long does it take to set up?
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Once we have access to all of the relevant source data, setup is usually completed within a matter of weeks.
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Which types of users is it designed for?
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The dashboards are designed to be as user-friendly as possible for all types of staff - including sales, marketing, editorial etc. - and not just 'technical' users.
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Are there limits on users?
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No. There are no limits on how many of your staff can use the service. We do NOT apply the dreaded "per seat" pricing.
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What training & support is provided?
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Every setup includes half a day of expert training, which we'll tailor to your specific requirements. Ongoing email support is provided as standard, and we'll keep in regular contact to help ensure you get the most of the service.
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What about data security?
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We are a GDPR-compliant data processor, and have best-practice data security measures in place. Our security policies have been reviewed & approved by many of the world's largest scholarly publishers.
